Returns & Refunds

Returns and Refunds

If you wish to return a product, please contact our customer service first:

Email:
Velmontly@outlook.com

Please provide us with the following information:

- Order number
- Name of the person who placed the order
- Reason for return
- In the event of damage or technical problems, photos or videos if possible

After reviewing your request, you will receive the necessary return information and, if applicable, a return label.

Return address

LAWIS-CN126312-DE07
Philipsstrasse 8
52068 Aachen
North Rhine-Westphalia
Germany

Telephone:
+49 15171909367

Please do not return any goods without first registering the return.

The return address is used exclusively as a logistics and return address and is not a business address of VELMONT TRADING LIMITED.

Return costs

As part of the properly exercised statutory right of withdrawal, we cover the immediate return costs.

Refund

As soon as the return has been received and inspected by us, we will process the refund in accordance with legal requirements.

The refund is generally made using the same payment method that was used for the original order, unless expressly agreed otherwise.

Damaged or defective products

If a product has been delivered damaged, defective, or not in accordance with the order, please contact us immediately.

Our customer service will review a suitable solution together with you.